PRIVACY POLICY

1. Purpose of Collection and Use of Personal Information

We collect the following personal information in a lawful and fair manner for the purpose of providing our services to you:
(Name, postal code, address, telephone number, email address)
Information necessary for ticket reservations, delivery, and merchandise sales (delivery address, delivery time, performance date, seat type, seat preference, etc.)
Survey responses (age, gender, how you found out about the performance, etc.)
In this document, "personal information" refers to an individual's name, date of birth, or other information that can be used to identify you (including information that cannot be used alone but can be used to identify you when combined with other information). The terms of this Privacy Policy comply with all applicable laws and regulations.
We receive and store personal information provided by you and other related information. We collect your information for the purposes of delivering merchandise to customers such as concert ticket and merchandise purchasers and giveaway winners, as well as to facilitate the smooth operation of our services, such as distributing concert information via email newsletters and direct mail, and conducting marketing research. While some types of information may not be required, certain information, such as your name, shipping address, and telephone number, are required for delivery purposes. Furthermore, as a precaution for handling personal information of persons under the age of 18, we require the consent of their parent or guardian (legal representative) before registering as a member, reserving tickets, purchasing merchandise, or completing surveys.

2. About Access Logs

When you access this website, the following information is automatically collected: the IP (Internet Protocol) address used to connect your computer to the Internet, computer information, and connection information (browser type and version, operating system, platform, etc.). Please note that access logs do not contain any personally identifiable information, such as your name or address.

3. About Cookies

Cookies are alphanumeric IDs that we send to your computer's hard disk via your web browser. Our system uses these IDs to recognize your browser and provide features such as eliminating the need to re-enter previously entered information.
Most browsers have instructions on how to refuse to accept new cookies, receive notifications when new cookies are accepted, or disable the cookie function, available in the "Help" section of the toolbar.

4. Sharing and Provision to Third Parties

We will not disclose or provide your personal information to third parties except with your consent, when disclosure is required by law or other regulations, or in the following cases:

5. Transactions with Agents
We outsource some of our business to agents with whom we have concluded confidentiality agreements. Outsourced work includes the operation of VIVENATION, delivery of tickets and other merchandise, and sending of direct mail. Agents use personal information as necessary to perform the above-mentioned work, and for no other purposes. Furthermore, we are responsible for managing and supervising our agents.

6. Regarding the Disclosure, Correction, etc., and Suspension of Use, etc. of Personal Information
If you wish to disclose, correct (correct, add, or delete), or suspend use (suspend use, deletion, and suspend provision to third parties) of your personal information held by our company, please contact the consultation desk listed at the end of this policy. After verifying your identity, we will respond promptly within reasonable limits.

However, this does not apply if the request infringes the rights of another third party, if we determine that it significantly interferes with the proper performance of our business, or if it violates laws and regulations.

7. Regarding the Security of Personal Information

We consider the security and confidentiality of your information to be extremely important, and have implemented administrative and physical security measures to protect your information from unauthorized access and use. We regularly review our security measures to consider appropriate new technologies and methods. However, please be aware that despite our best efforts, no security measures are 100% secure.

8. Regarding Links

This website contains links to websites operated and managed by other companies. The protection and handling of personal information on linked websites is outside the scope of this Privacy Policy. Please confirm the protection and handling of personal information on the linked websites.

9. Privacy Policy Revisions

This Privacy Policy may be revised to reflect changes in our business operations or amendments to laws, regulations, and standards related to the protection of personal information. When making significant changes to the collection, use, or other aspects of information, we will post a prominent notice of the revisions on this website for a certain period of time before carrying out the revisions.

10. Inquiries

We will respond to questions and inquiries regarding the protection and handling of personal information on this website through our contact information. Please contact us via the email form.

General Rules: These terms and conditions apply to all members from November 25, 2025. Please note that this policy may be changed without notice. Any changes to the Privacy Policy will be posted on our website.

VIBENATION Office

Revised: November 11, 2025
EMAIL: info@vibenation.jp